About Lifeline


About Us

Founded in 2004, Lifeline quickly became a key partner for companies looking to take charge of their growth and strategically harness technology to achieve greatness.

We eventually developed the Complete Solution Provider concept, as founder Micah Shanks recognized a pattern among business owners and managers. Phrases such as, “Technology is a necessary evil,” and “It’s the cost of doing business,” helped Micah to realize that companies were missing tremendous opportunity thanks to a lack of strategic management over their business technology.

Today Lifeline works locally with companies from Silicon Valley to Seattle. We provide our clients with a strategic approach to technology, and a fresh view on tech as a measurable investment rather than a sunk cost. Our purpose is to give businesses control of their technology expenses, and to turn those expenses into profit-driving resources to push the company forward.

Our Team


Micah Shanks
Chief Executive Officer

Shane Wittmers
Chief Operating Officer

Delmar Hussey
Virtual Chief Information Officer

Ashle Palmerton
Administrative Assistant

Susan Harter

Jacob King
Centralized Services

Victor Staten
Centralized Services

Caymen Olson
Systems Engineer

Josh Atteberry
Systems Support Technician

Jason Brower
Systems Support Technician

Collin Hayes
Systems Support Technician

Robert Caster
Systems Support Technician

Jason Dean
Systems Support Technician

Ryan Fields Jr.
Systems Analyst

Marty Rush
Business Development Coordinator

Stevie Relling
Executive Assistant

Hazel Shanks
Chief Relaxation Officer

About Our Offices

Planning Room

Planning Room

Meet the Planning Room, our primary gathering place (second only to the snack room). Business strategy and measurable success drive our team. Consequently, this Planning Room sees more brilliant ideas and inspiration than every other room combined.

Historic Fire Hall

Historic Fire Hall

Our offices are located in the original Fire Hall of Medford, OR. Once a base for emergency rescue operations, the historic building is now the center of strategic planning and growth for business technology across the West Coast.

The Repair Room

The Repair Room

Fully equipped with every resource you’d expect at an enterprise computer repair center, this room has the chops to keep up with any “crisis management” technology center. But thanks to strategic planning, we rarely have use for this room.

Our Team

Our Team

Don’t be fooled: some of our team members are about as geeky as they come. But while others are focused on creating the impressive schematics or backup plans, we apply our geekiness differently: finding the perfect balance between your business goals and the available resources.

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