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Stop looking for tech.
Start looking for solutions.Learn More -
Stop looking for tech.
Start looking for solutions.Learn More
Our Mission is Your Greatness.
There are four scientifically proven differences between a good company and a great one. At Lifeline we invest a tremendous amount of energy and resources to ensure that our clients are becoming the greatest companies they can be.
We’re Your Backup.
As a business owner or manager, your focus should always be on improving consistency, efficiency, and quality to better serve your customers. But realistically, you can’t focus on these things undistracted without a partner backing you up, maintaining the processes that you put in place and always looking for ways to make them better. That’s what we do.
Enjoy More Downtime
More uptime in the office means more downtime outside the office.
Scale Your Business
Enjoy the agility of a small business with the security of a global corporation.
Maximize Profitability
We partner with you to identify obstacles to profitability before they arise.
A Complete Solution Provider
We apply creative solutions, best practices, and technical processes to every part of your business to help enrich customer service and increase profitability. Lifeline is the only Complete Solutions Provider (CSP) in Southern Oregon, offering solutions that drive results.
What We Do
Results-Driven Network Management
Technology Consulting
Business Strategy
Driving Business Growth
Our Goals Are Aligned
Your business revolves around your customers, and your work should, too. Our top priority is ensuring that you never have to spend time thinking about technology.
A staff focused on customer service does not have time to navigate inefficient processes or deal with technical errors. We take the frustration out of your employees’ lives by actively maintaining the tools they depend on, eliminating interruptions from their workflow.
We’re not talking about data storage and disaster recovery here (though of course, we do that too). When we talk about backing you up, we’re talking about supporting you in making your vision for your business a reality.
What Our Clients Say
What Lifeline gives us is peace of mind, and if we didn’t have that, I couldn’t put a price on the stress.
Lifeline started by figuring out my vision, and they have always worked around me to make it happen. I’ve yet to stump them.
Work Process
The first conversation you ever have with a strategic business partner should not be about technology. It should be about your business, vision, workflow, and the opportunities that exist to help you grow.
STEP 1
Let's learn about each other.
The First Date
Like any good first date, there will be questions. We want to learn about your vision, needs, and workflow. You’ll definitely want to learn about our bold philosophy on the relationship between business and technology.
And like any good first date, you’ll come away excited to meet again.
STEP 2
We focus on outcome, and nothing more.
We Address Your Needs
It’s time to have a real discussion about Lifeline’s process, how we help companies grow and scale, and the results that we consistently deliver – regardless of the technology you’re using.
This is the part of the process where we stop simply talking about all the things we do, and we start doing them.
STEP 3
We've got your back at all times.
What Our Clients Say
Before LifeLine we were paying an IT firm, and still spending 40 hours a week to stay on top of things. With Lifeline we don’t have to worry about IT anymore. I imagine they've saved us around $100,000+ a year.
Lifeline has proved to be a great partner; they take the time to listen and understand our business needs with collaboration and mutual respect.
Britt Music and Arts Festival has just gone though a major software upgrade that will enable at-home and cell phone ticketing for our patrons. Lifeline's expertise was essential to the successful CRM conversion. Their technician was knowledgeable, available and methodical throughout the process.
Who We Are
We take pride in our unique ability to be a partner who uses technology to help you attain real business goals, but of course that wouldn't be possible without our savvy team of normal humans who can communicate technical concepts in a relatable, goal-driven way. If you're only looking for a help desk that you can call in times of crisis, there are plenty of ``Managed Services Providers`` in the world.
Micah Shanks
Micah is the Founder and CEO of Lifeline. A deep understanding of small to medium size business economics, growth challenges, and business processes is what drove him to start Lifeline.
Susan Harter
Susan is masterful at attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. She continually receives high praise from clients and vendors alike for her quick, friendly and knowledgeable responses.
Shane Wittmers
Shane manages the day-to-day operations of the firm, ensuring the magic never stops. He leads the planning, design, implementation, and support for all technology related ventures at Lifeline and for our clients.
Delmar Hussey
As VCIO, Delmar collaborates with and advises our clients’ IT departments. As a Virtual Chief Information Officer he performs the same functions as an internal CIO including formulating strategic IT goals, planning the IT budget, analyzing and reworking business processes and facilitating technology changes.